From our review of 12 reputation, security, and policy factors, we conclude that is a safe service to use.

Last reviewed/updated: September 16, 2023

People are always looking for information before they trust their sensitive information with an online service. They want to make sure that they are dealing with reputable businesses, and that their sensitive information they entrust the provider with will be kept safe.

Specifically, when asking “Is MetroFax safe?”, we want to know the answers to several questions:

  • What is this company’s reputation?
  • Will my fax communications through them remain private?
  • Is the service reliable?
  • Can I cancel my subscription without being held like a prisoner?

We’re going to answer these questions by researching objective, third-party metrics.

Among other approaches, we’ll summarize what people are saying about MetroFax online, what reviews it’s getting, how much traffic it’s getting from search engines, what the site’s safety rating is, and more.

MetroFax Reputation and Safety Review

Google Safe Browsing
Norton Safe Web
Trend Micro Safety
URLVoid Blacklist Status
MyWOT (3.2★)
BBB (1.3★)
Trustpilot (4.8★)
Consumer Affairs
Scam Adviser
sitejabber (1.5★)


Combined reputation and safety score


Company reputation

The company receives mixed scores across the following sites:

  • Better Business Bureau Note: MetroFax is a company/service within the j2 Global group of companies, which includes efax. Under the Better Business Bureau site they are listed under “Ziff Davis”.
  • TrustPilot
  • Consumer Affairs – The site does not have an independent entry for MetroFax, however, some reviews mention MetroFax specifically.
  • MyWOT
  • sitejabber

Complaints, where they exist, seem to be concentrated around their difficult cancellation policies. However, note that in some review sources it is difficult to separate reviews for eFax and for MetroFax due to their shared ownership.

Site security

The site scores consistently highly across the following security review sites:

Privacy Policy

MetroFax’s privacy policy. It is consistent with general practices in the online fax industry. The privacy policy stands out in its readability and detail.


No adverse findings.

Cancellation Policy

MetroFax has a page dedicated to explaining how to cancel its service, where it makes clear that service can be cancelled from within the service’s control panel OR by contacting them. That is, it is not compulsory to reach them in order to cancel service.

How to cancel MetroFax

Here are two methods to cancel MetroFax:

Email1. Send your cancellation request to [email protected].

2. Include your full name, MetroFax account number, any questions you may have, and your other contact information.
Online Chat1. Go to the MetroFax home page.

2. Click on “Chat With Us” in the bottom right corner.

3. Enter your first and last name.

4. Type in your email address.

5. Write “Cancellation” under Subject.

6. Tap on “Start Chatting”.

7. Send a message to the customer service rep once they join the chat.

8. Have your MetroFax account number ready.

After you cancel MetroFax via email or live chat, they will send you an email to confirm your cancellation. Also, ensure to save any important documents from the service before canceling because you will not be able to access them afterward.