Below is a short list of Frequently Asked Questions (FAQ) we receive from website visitors interested in our online fax service.
1. How much does it cost to send and receive?
To most worldwide destinations, faxes cost $1.00 for the first three pages, and $0.50 for each additional page. When you upload your document for faxing and/or set a cover page, PayPerFax will tell you the exact price to your destination, so there are no surprises.
2. What do I need to use your service?
Nothing but your web browser and a credit card or PayPal account.
3. Can I send or receive faxes at anytime?
Yes. You can send faxes 24 hours a day seven days a week.
4. Do you give refunds for fax errors?
Yes, you are not charged unless your fax goes through successfully. When you first submit your fax, we place a hold on your credit card or PayPal account in the amount that was presented to you as the cost for faxing. If your fax succeeds, we charge that amount. If your fax fails, we release the hold on the amount.
5. Are my documents secure?
Yes. Your fax documents are transferred to our server(ss) using a verifiable SSL Certificate. All uploaded documents are deleted from our server automatically within 30 days.
6. What methods of payment do you accept?
Credit card and PayPal.
8. What is a cover page?
A cover page is an optional, textual first page that you can add to precede your attached document(s). You can use this, for example, to specify how you would like a fax to be routed at its destination.
9. How do I know if my fax succeeded or failed?
There are two way to see the results of your fax transmission: 1. Keep watching your browser until the fax has completed. 2. Check your email for a notification.
10. How do I resend a fax?
Our system will automatically make three attempts to send your fax – when you click send, a few minutes later, then again a few minutes later. If you are notified that your fax has failed, there is no direct way to resubmit your fax, and you’ll need to start the process over. (Hey, there are certain disadvantages to having a no-registration service).