This document details how long we store account information.
Billing data
Billing data, such as invoices, receipts, payment records, etc., where issued are stored indefinitely. Such data may include personally-identifiable information such as the contact person’s name and their email address, and business address at the time of issuing the invoice.
Credit card information
Credit card information, such as the long 16-digit number, is collected through our payment processors. We do not have access to this data, and therefore do not store it.
Operational data
Operational data is stored for the following durations:
- Fax transactions (metadata such as date of transmission, destination, etc.): indefinitely.
- Fax images: 30 days.
Security audit trail
All user actions performed for the purpose of sending a fax are logged for security audit purposes. Such data is stored indefinitely.
Backups
We perform backups of various aspects of the system for disaster recovery purposes. Backups retain information which is no older than that detailed above.
In summary:
| Data type | Retention period |
|---|---|
| Billing data | Indefinitely |
| Credit card information | (Not collected or stored) |
| Operational data – transaction metadata | Indefinitely |
| Operational data – fax images | 30 days |
| Security audit trail | Indefinitely |
This policy is subject to change.
